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Contact us within 3 days of delivery.
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Email us at dynastypix.studio@gmail.com with your order number and photos of the issue.
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If verified, we’ll offer a free reprint or refund.
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If you receive a shipment that appears damaged, do not refuse the shipment, but immediately inspect the contents and contact us to get a remake order started. We will file the necessary claim with the shipping carrier. Shipping damage is outside our control, and we are only responsible for replacing the product on our normal production time line with our standard shipping methods. You are responsible for any rush charges or expedited freight expense on shipping damage remakes.